Support — BiteBite

Customer support

Two ChatZone integration modes: official floating widget, or custom UI using embed messages API.

Loading widget session…

Server calls POST /api/chat/launch → returns customerToken → ChatZoneWidget.init(). API secret stays in .env only.

Loading messages…

Replying to:

Uses GET/POST /api/chat/messages which proxy to ChatZone embed /sessions/{externalId}/messages.

Integration checklist

Create Embed API key in ChatZone Page Settings
Set CHATZONE_PAGE_SLUG and CHATZONE_API_KEY in .env
User logs in on BiteBite only (no ChatZone signup)
Server creates session with stable externalId
Staff reply from existing dashboard inbox

Checking ChatZone config…